Frequently Asked Questions
Everything you need to know about your Waydoo eFoil journey.
What is the typical shipping time for a Waydoo eFoil?
Orders are typically processed within 2-3 business days. Domestic shipping within the USA usually takes 5-10 business days depending on your location and carrier availability.
Do you offer a warranty on your products?
Yes, all Waydoo products purchased through the official USA store come with a limited 1-year warranty covering manufacturing defects on the board, motor, and remote controller.
What is your return policy for watercraft?
We accept returns on unused, unopened products within 14 days of delivery. Due to the nature of the product, used eFoils cannot be returned unless there is a verifiable manufacturing defect.
Are there financing options available for large purchases?
Yes, we partner with specialized providers to offer flexible monthly payment plans at checkout, allowing you to ride now and pay over time.
Is assembly required when my board arrives?
Minimal assembly is required. Each unit comes with a comprehensive quick-start guide and the necessary tools to connect the mast, wing, and battery to the board.
Where can I find replacement parts or extra batteries?
Genuine Waydoo batteries, propellers, and wings are available directly in our 'Accessories' section to ensure your gear remains in peak performance condition.